Shipping policy
SHIPPING POLICY — COLVVIN
1. General Information
COLVVIN provides international shipping to customers worldwide. We work with trusted logistics partners and suppliers to ensure secure and reliable delivery services.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
2. Order Processing Time
Orders are processed within 1 to 5 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
3. Estimated Delivery Times
Delivery times vary depending on the destination country, customs procedures, and local shipping carriers.
Estimated shipping times:
- North America: 7–20 business days
- Europe: 7–20 business days
- South America: 10–25 business days
- Asia: 7–20 business days
- Oceania: 10–25 business days
- Africa: 15–35 business days
Please note that these delivery estimates are not guaranteed and may be affected by external factors beyond our control.
4. Shipping Delays
Delivery delays may occur due to:
- Customs inspections
- Severe weather conditions
- High shipping demand periods
- Postal service interruptions
- Local transportation restrictions
- Incorrect shipping information provided by the customer
COLVVIN is not responsible for delays caused by third-party carriers or customs authorities.
5. Shipping Costs
Shipping costs are calculated at checkout based on the customer’s location and selected shipping method.
In some cases, promotional offers may include free shipping.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.
These charges are the sole responsibility of the customer and are not included in the product price or shipping fee.
COLVVIN is not responsible for customs delays or additional charges imposed by local authorities.
7. Order Tracking
Tracking information will be sent to the customer via email once the order has been shipped.
Please allow a few days for tracking updates to appear in the carrier’s system.
If you do not receive tracking information within the estimated processing period, please contact us at:
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information during checkout.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees for reshipment.
COLVVIN is not responsible for lost packages resulting from incorrect shipping information provided by the customer.
9. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the estimated delivery date or delivery confirmation.
We may request supporting information such as:
- Photos of damaged items
- Shipping label images
- Order confirmation details
After review, we will determine the appropriate solution, which may include:
- Replacement shipment
- Partial refund
- Full refund
10. Contact Information
For any questions regarding shipping or delivery, please contact our customer support team:
COLVVIN
Email: usecolvvin@gmail.com