Refund policy
RETURN & REFUND POLICY — COLVVIN
1. Overview
At COLVVIN, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains the conditions, process, and eligibility for returns, refunds, and exchanges for international orders.
By placing an order with COLVVIN, you agree to the terms outlined in this policy.
2. Return Eligibility
Customers may request a return within 14 days of receiving the order.
To qualify for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Be returned in the original packaging
- Include all accessories, tags, and included items
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items may not be eligible for return or refund:
- Personalized or custom-made products
- Final sale or promotional items
- Intimate-use or hygiene-sensitive products
- Items damaged due to misuse or improper handling by the customer
4. Return Request Process
To request a return or refund, please contact our support team at:
Please include:
- Full name
- Order number
- Reason for the return request
- Photos or videos of the product if applicable
Our team will review your request and provide return instructions if approved.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong product was received
- The issue resulted from a COLVVIN error
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
6. Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary between 5–10 business days depending on your bank or payment provider
Original shipping costs are non-refundable unless the return is caused by our error.
7. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request:
- Photos or videos showing the issue
- Packaging images
- Order confirmation details
After evaluation, we may offer:
- A replacement product
- A partial refund
- A full refund
8. Order Cancellation
Orders may be canceled before they are shipped.
Once the order has been shipped, cancellation is no longer possible, and the customer must follow the standard return procedure after delivery.
9. Chargebacks and Payment Disputes
Customers are encouraged to contact COLVVIN before initiating a chargeback or payment dispute.
Fraudulent chargebacks or abusive disputes may result in restriction of future purchases.
10. International Returns
As COLVVIN operates globally, return shipping times and procedures may vary depending on the customer’s country.
Customers are responsible for complying with local shipping and customs regulations when returning items.
11. Contact Information
If you have any questions regarding returns or refunds, please contact us:
COLVVIN
Email: usecolvvin@gmail.com